Terms of Service

1. What Clove is

Clove provides software tools to help restaurants and hospitality businesses plan, monitor, and review operational performance. Depending on your subscription, the Service may include business modelling, dish and menu costing, sales mix analysis, supplier invoice review, dashboards, reports, and related features.

The Service is designed to assist your team with visibility and decision support. It is not a substitute for your own judgement, internal controls, or professional advisers.

2. Not financial, tax, or accounting advice

Clove is an operational planning and analytics tool only. Nothing in the Service constitutes financial, investment, tax, accounting, legal, or regulatory advice.

You must not rely on the Service as the sole basis for pricing, staffing, investment, borrowing, tax filing, VAT reporting, or any other decision with legal or financial consequences. You remain solely responsible for your business decisions and for obtaining advice from qualified professionals where appropriate.

3. Estimates, margins, VAT, and projections

Figures shown in the Service — including gross profit, margins, break-even, P&L views, model outputs, and sales summaries — are estimates and projections derived from the data you enter or upload, together with assumptions and settings you choose (such as VAT profile, category rates, and target margins).

Where menu prices are treated as inclusive of VAT (TTC) and ingredient costs as exclusive of VAT (HT), gross profit is calculated on net (ex-VAT) sales unless your workspace settings state otherwise. VAT rates are applied by category according to your configured profile; they may not reflect every product-specific rate in your business.

We do not guarantee that any output matches your statutory accounts, tax returns, POS reports, or auditor-ready figures. You are responsible for verifying results before acting on them.

4. Your data and responsibilities

You are responsible for the accuracy, completeness, and lawfulness of all information you enter or upload, including menu prices, recipes, supplier prices, sales exports, and business model inputs.

Where the Service suggests matches or extracted values (for example from supplier invoices), you must review and approve them before they affect your costing. Automated extraction may be incomplete or incorrect.

You must ensure you have the right to upload and process any data you provide, including employee, customer, or supplier information contained in files you import.

5. Privacy

Our collection and use of personal and business data is described in our Privacy Policy. By using the Service, you acknowledge that we process data as described there.

6. Accounts, subscriptions, and access

Some features require an account and, for continued use after any trial period, a paid subscription. Fees, billing intervals, and plan limits are shown at checkout or in your workspace settings.

Payments are processed by Stripe. We may suspend or terminate access for non-payment, breach of these Terms, or misuse of the Service, subject to applicable law.

7. Acceptable use

You agree not to:

• misuse, reverse engineer, or attempt to disrupt the Service;
• upload malware, unlawful content, or data you do not have permission to use;
• access another organisation’s workspace without authorisation;
• use the Service in a way that infringes third-party rights or applicable law.

8. Intellectual property

We own the Service, its software, branding, and documentation. You retain ownership of your business data. You grant us a limited licence to host, process, and display your data solely to provide and improve the Service.

9. Disclaimer and limitation of liability

The Service is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim warranties of accuracy, fitness for a particular purpose, and uninterrupted availability.

To the fullest extent permitted by law, Clove Solutions shall not be liable for any indirect, incidental, special, or consequential loss, or for loss of profit, revenue, goodwill, or data, arising from your use of or reliance on the Service. Our total liability for any claim relating to the Service shall not exceed the fees you paid us in the twelve months before the event giving rise to the claim (or €100 if no fees were paid), except where liability cannot be excluded by law.

10. Changes

We may update these Terms from time to time. We will post the revised Terms on this page and update the effective date. Continued use after changes take effect constitutes acceptance of the revised Terms.

11. Contact

Questions about these Terms:

Email: hello@clove.solutions